Operations & Outsourcing

Operational depth you can consult - or hand us the hard work

THE PERSPECTIVE

Most consultancies advise on operations. We can also run them.

We provide insurance operations consulting and outsourced support across underwriting, claims, broker operations and delegated authority — from diagnosing why a function underperforms to taking on the work itself. Either way, the standard is the same: operations that scale without adding headcount at the same rate.

Operations don't break loudly. They erode - renewal ycle by renewal cycle - until the cost base forces the question. The signals we see most often

THE CHALLENGES WE SOLVE

i. Cost bases growing faster than revenue.

ii. Teams buried in work that shouldn't reach them.

iii. Delegated authority portfolios outgrowing the oversight around them

iv. Service standards that vary by team, not by design

HOW WE HELP

Underwriting Support

Claims Management Solutions

Submission triage, data entry and enrichment, policy administration, and technical underwriting support — structured to give underwriters back their time on risk.

Claims process design and improvement to cut cycle times and leakage, recovery and subrogation maximisation, TPA oversight and performance management, and outsourced claims handling support.

From advisory to outsourcing

Broker Support

Delegated Authority Management

Back-office support for brokers and agencies — policy administration, placement support and processing — so client-facing teams stay client-facing.

Coverholder and MGA programme oversight — onboarding, compliance monitoring, loss fund administration, bordereaux processing and reporting — through to full outsourced management of delegated underwriting or claims on the carrier's behalf.

WHY RD ADVISORY GROUP

Flexibility from advisory through to full outsourced delivery. And one bench behind it all — so operational fixes connect to the systems, data and people changes that make them stick.